Troubleshooting

← SoundSoap Support, Documentation, and Feedback

Share problems and solutions with other users

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. See earlier suggestions

    Bring back PEAK in the original 2-track version with AU and VST plug-in capability enabled to run current Mac OS (currently, High Sierra). Of course, SoundSoap would also be an available plug-in.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Please note ideas posted in earlier panels.

    Apple Mac OS are now far beyond El Capitan. We need High Sierra at this time

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. after installation and activation, no plugins in pro tools

    Standalone works fine, but no plugins show up in Pro Tools.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  4. How to Install & Use in Studio One

    We have installed the plugin into the Vstplugins folder, and now how do we add the plugin to a channel within PreSonus StudioOne?

    Thanks in advance.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Soundsoap+ 5 Not Working Within Avid Media Composer

    Standalone app works ok; Please allow Soundsoap+5 to work as a plugin within Avid Media Composer again.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Support

    thax

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  7. unable to load document

    trying this program and cannot load document/wave/AIF no audio files will take

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. bring back support for sound saver if so many people use it

    create trouble shoot guide for sound saver

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  9. Help telephone number

    Place a help telephone number on your site. For the huge cost of Soundsoap ($249) it's the least you coud do.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  10. Getting PeakLE To Work on Snow Leopard

    I'm going to try something I haven't seen before. I'm going to install Snow Leopard (10.6.8) on a separate "backup" hard drive. I'll set up a separate partition for it and also install my former copy of PeakLE v. 5.2.1. Hopefully, I'll then be able to open my Peak and work on some audio files. The questions, then, that I haven't figured out, are: 1) will I be able to copy the audio files I worked on back onto my regular computer (I have ElCapitan on an iMac); and 2) will I also have to transfer my former Snow Leopard…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. Echo Slapped Back!

    Actually, I have used Soundsoap several times for removing echo sounds per track on live multitrack recordings. Both vocal and intruments.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  12. UPDATED DECK 3.5

    A SOFTWARE with the exact same interface and ways to use as Deck 3.5 that works with newer macs

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. removes sharts

    sharts

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  14. Dongle not working when I transferred programs from iMac 10.4 to iMac 10.6 O.S.

    My 2006 iMac (10.4) screen died, so I transferred all the programs and data to another iMac (10,6). Although the programs transferred OK, the 10.6 iMac did not recognize the dongle and all bias - peak Pro and Master perfection suite including all plugins are now unauthorized. Can you please help with suggestions. Thank you very much. Premjit Talwar 1-860-995 6208.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  15. Multilanguage version

    Multilanguage version (including French). Only reason I do not buy your apps at this very moment.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. Video tutorial for mouth noises in vocal recordings

    I imagine that millions of people are making podcasts, and I make these mouth sounds, both clicks and wet tongue noises.
    Having a way to clean those specifically and do it with a tight fast youtube video would be far better than trying to find the perfect words.
    By tight a clean, there are videos where some higher knowledgeable 12 year old is going to show me how to do something, but I have to hear about 5 minutes stream of consciousness about "me and Zack" and his Mom and then he leaves out a few critical steps or just…

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  17. put forums in menu bar

    Put the forums in the menu bar

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  18. Peak! Please!!

    Bring back Peak! Please!!!

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  19. A setting to detect and remove echo from the sound.

    Echo removal

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  20. Incorporate SoundSaver Track Identification within SoundSoap

    You guys need SoundSaver track identification within SoundSoap.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
2
  • Don't see your idea?

Troubleshooting

Categories

Feedback and Knowledge Base

(thinking…)