3. Support Policy

Soundness Product Support

Unlimited Complimentary Self Help Options

If you have questions about installing or using your Soundness products, please check the manual or user guide first, you will find answers to most of your questions there. If you need further assistance, please check:

http:// www.soundness-llc.com/support.html

for frequently asked questions, an extensive database of related articles, troubleshooting tips, and more.

Limited Complimentary Technical Assistance

Ninety days of technical support assistance for a single incident is available with the initial purchase of Soundness products.  OEM versions are excluded. Thirty days of technical support assistance for a single incident is available with the purchase of paid upgrades to Soundness products. The support period begins when the activation code is initially issued following the product registration. To receive e- mail technical support, you will need a valid activation code and must be registered for a current Soundness product. Please keep your original activation code in a safe place as it will be required for support. For customers preferring e-mail assistance, please use the email form available on our web site at:

http://www.soundness-llc.com/support.html

Or, email:

tickets@soundsoap.uservoice.com

Fee-based Technical Support Options

Fee-based Support is available for those customers whose support period has expired or for Type 3 (OEM version) customers. Please email support@soundness-llc.com.

Soundness Support Policy and Hours

Soundness, Inc. support policy and hours are subject to change without notice.

Sales and Non-Technical Customer Service

For product information, sales, and other non-technical customer service, please email sales@soundness-llc.com

No technical support is available at the email address above.

Feedback and Knowledge Base